FAQs

FAQ - Answers to the most popular questions of the guests.


FAQ before making the reservation

Where do I find the price and the availability of the apartment?All the prices as well as the availability can be easily found on our website www.pragueforyou.cz after specification of the dates and the number of guests. Each rental has its own detailed description about the space, number of bedrooms, beds, location and equipment.
What is included in the price? Is it total?Yes, the price includes all the nights for all the guests as well as the cleaning fee, city taxes, bed sheets, towels, basic sanitary facilities and ingredients like a salt or pepper.
How can I book?The apartment reservation can be requested online. After the member of our team will contact you to proceed the payment via credit card or PayPal. The reservation needs to be paid before your arrival.
Do I have to pay for anything extra after paying the reservation?If your check-in is done with our assistance and you arrive later than at 20:00, you will be asked to pay 20 EUR on place.
What is the security deposit for and how it will be returned?Any client may be asked to pay the security deposit on place after his arrival. The security deposit serves to cover any unexpected damages. The amount is 200 EUR or 5000 CZK. This deposit can be paid in cash or by credit card. The deposit will be given back in cash at agreed time in the apartment or sent back on your bank account after the apartment is controlled.
Can I come with children or pets? What is the cost?You won’t be charged anything for the children, our company is also able to provide you a baby cot after previous confirmation. Also you can bring your pet with you that is free of charge as well.
Are the rooms smoking? No, we are asking our guests not to smoke inside the apartments neither in the hallways of the building. The only smoking areas are at the balconies in the specific rentals.

FAQ about the check-in

What time can I check-in to the apartment?The default check-in time is at 16:00 but our guests can always check-in earlier (the earlierst time is 11:30) or later. Before your arrival you always need to provide us the expected arrival information. All these information are sent after the booking automatically on your email.
How will I get the keys and how many sets of them do I receive?We are providing two sets of keys.
Do I need to bring anything with me?Our apartments are fully equipped with all the fittings you may need like a hairdryer, iron etc. We are also providing the bed sheets as well as one big and one small towel for each guest. In the apartment you find also two toilet papers, hand soap and basic ingredients like a salt or pepper.
How do I get to the apartment from the airport, main train station, bus station..?All the apartments are in the city center of Prague that is famous for its rich public transportation system. Also we are always here to help you to find the place by providing the detailed maps.
How can I order the airport shuttle, what is the price?You can order and pay online in advace the airport shuttle. The driver would be waiting for you at the exit gate with the sign of your name and will take you on the exact address. The price is 700 CZK for one car up to 4 persons. The price for the van is 1100 CZK. Here is the link.

FAQ about parking

Is there a guarded parking around the apartment?Around all our rentals you can find several guarded parking garages. For any details please check the link here:http://www.myczechrepublic.com/prague/parking.html

FAQ about the check-out

Where do I leave the keys after leaving the apartment?Each apartment contains the manual which explains where to leave the keys after your check-out.
Till what time I need to leave the apartment? Thank you for respecting the check-out time before 11 am. Because the cleaning lady is coming at this time in order to prepare the apartment for another guests, you can’t stay longer not even leave your baggage inside. Any nonobservance of this rule can subject to a penalty.
Where can I store my baggage after my check-out?You can leave your baggage in our office after previous confirmation from 9:00 to 17:00 Mon-Fri. The address is Vladislavova 1389/8, Prague 1, 110 00, bell C3/Pragueforyou. There is also the possibility to leave your baggage in the left luggage office at the main train station in the city center. The address is Wilsonova 8, Prague 1, 110 00.

FAQ about my reservation

Can I change my reservation, stay more or less nights, come with extra guests? If you need any reservation change, please contact us on info@pragueforyou.cz. This change needs to be always confirmed by our service.
How can I cancel my reservation?Our policy is strict and non-refundable.

FAQ about house rules

Do I need to respect any special rule during my stay?Each guest needs to respect the property and its equipment, observe the basic hygienic principles and anti-fire rules. Each client also needs to respect the neighbors in the building and the quiet time between 22:00 and 6:00. Any nonobservance of these principles can subject to a penalty and a police record. Each guest needs to control properly the apartment and its belongings after leaving the apartment. In the same time you should never leave any valuables inside the apartment. Our service is not responsible for any loss or theft.

FAQ about emergency situation

Who do I contact if something goes wrong in the apartment? In any emergency, please contact us on +420 606 085 665 or on email info@pragueforyou.cz